Hospitality and Restaurant Management
Table of Contents
Chapter 1 The Dynamics of Leadership in the Hospitality and Restaurant
Industry
Managing in the Restaurant Industry
Qualities of a Leader
Workplace Ethics
Setting the Right Course for Your Organization
Keeping Things in Balance
Professional Development and Leadership
Chapter 2 Goal Setting in the Hospitality and Restaurant Industry
Why Goals Are Important
Setting Organizational Goals
Writing SMART Goals and Objectives
A Process for Achieving Organizational and Departmental Goals
Chapter 3 Communicating Effectively as a Leader and Manager
The Importance of Effective Communication
The Communication Process Defined
Effective Speaking
The Importance of Listening
The Telephone as a Communication Tool
Effective Writing
Organizational Communication
Chapter 4 Managing Compensation
Defining Compensation
Establishing Policies and Procedures for Employee Wage and Compensation
Merit Pay Policies and Guidelines
Maintaining Confidentiality of Payroll Information
Chapter 5 Managing Terminations
Voluntary Termination
Involuntary Terminations
Conducting Involuntary Terminations
Steps for Managing and Conducting Involuntary Terminations
Defending Involuntary Terminations
Chapter 6 Motivation and Employee Development
Motivating Employees
Building a Positive Work Climate
Mutually Respectful Workplace
Interpersonal Communication
Conflict Resolution
Employee Performance Appraisals
Delegation
Chapter 7 Win-Win Scheduling Practices
Master Schedules
Additional Scheduling Considerations
Creating the Actual Crew Schedule
Backup Strategies for Crew Scheduling
Developing and Preparing the Management Schedule
Chapter 8 The Importance of Teamwork in the Foodservice and Hospitality Workplace
The Importance of Teamwork in Foodservice
Stages of Team Growth
Goal Setting with a Team
Managing Team-Based Projects
Chapter 9 Dimensions of Problem Solving
The Importance of Problem Solving in Daily Activities
Developing a Problem-Solving Model
Potential Consequences of Improperly Solving a Problem
Crisis Management
Before a Crisis Strikes
Chapter 10 Planning and Conducting Effective Meeting
Why People Dislike Meetings
Planning Effective Meetings
Conducting Effective Meeting
