Human Resources Management and Supervision
Table of Contents
Chapter 1 Building a Welcoming Work Environment and Encouraging Diversity
Overview of Human Resource from a Manager’s Perspective
Benefits of a Diverse Working Environment
Avoiding Illegal Discrimination
Prejudices, Stereotypes, Bias, and Cultural Tendencies
How Prejudices and Stereotypes Affect the Work Environment
Promoting Diversity
Chapter 2 Defining Job Descriptions
What Is a Job Description?
Related Documents and Terminology
Function of Job Descriptions
Analyzing a Job
Developing Job Descriptions
Distinguishing between Exempt and Nonexempt Positions
Maintaining Job Descriptions
Chapter 3 Finding and Recruiting New Employees
The Recruiting Process
Forecasting Staffing Needs
Determining the Skills You Need and What You Can Offer
Identifying Sources of Potential Employees
Recruiting from Internal Sources
Recruiting from External Sources
Communicating a Job Opening
Evaluating Recruiting Methods
Chapter 4 Screening Potential Employees
The Screening Process
Screening Tools and Techniques
Avoiding Illegal Discrimination in Screening
Managing and Evaluating the Initial Application Documents
Conducting Screening Interviews
Testing Work Skills and Using Personality Tests
Planning for Job Interviews
Conducting Job Interviews
Conducting Reference Checks
Chapter 5 Hiring and Orientating New Employees
The Importance of Orientation
Hiring and Orientation Activities
Making a Job Offer
Notifying Unsuccessful Candidates
Conducting Final Background Checks
Processing Hiring-Related Documents
Planning an Orientation
Managing the Hiring and Orientation Process
Evaluating an Orientation
Chapter 6 Supervising and Motivating Employees
Making the Transition to Supervisor
What Motivates Employees?
Planning for Success
Setting the Right Tone
Communicating Your Message
Monitoring Employees and Ensuring Standards
Disciplining Employees
Motivating Employees on a Daily Basis
Creating Recognition and Incentive Programs
Chapter 7 Developing Employees
The Function of Employee Development
Employee Development Process
Employee Development Planning Meeting
Methods of Employee Development
Creating Development Opportunities
Organizing a Cross-Training Program
Coaching Employees
Chapter 8 Training Employees
Benefits of Training
Differences between Training and Education
Forms of Training
Elements of Good Training
Industry-Recognized Training
Five-Step Training Model (ADDIE)
Retraining Employees
Chapter 9 Managing Shifts to Ensure a Quality Operation
Setting the Standards of Service and Quality
Setting Shift Goals
Planning for Your Shift
Scheduling Staff
Using Checklists to Ensure Quality
Using Opening and Preshift Checklists
Conducting Preshift Meetings
Additional Opening Activities
Using Midshift Checklists
Using Shift-End and Closing Checklists
Additional Closing Activities
Evaluating Shift Performance
Using Communication Logs
Coordinating and Communicating During Shift Change
Conducting Postshift Meetings
Other Operational Challenges
Chapter 10 Managing Voluntary Terminations
Using Termination Checklists
Purpose of Exit Interviews
Information to Gather
Exit Interview Methods and Formats
Conducting Face-to-Face Exit Interviews
Evaluating Exit Interview Information
Using Exit Interview Information
Chapter 11 Ensuring a Lawful Workplace
Impact of Laws on Foodservice Operations
Providing Safe Food
Serving Alcohol Responsibly
Ensuring a Fair Workplace
Balancing Needs for Food Safety, Employee Rights, and Legal Compliance
Communicating Workplace Hazards to Employees
Protecting Younger Workers
Ensuring Adequate Breaks
Working with Unions
Providing Adequate Notice of Closings and Layoffs
General Guidelines for Complying with Laws
Chapter 12 Ensuring Employee Benefits and Complications
Basics of Employee Benefit Plans
Types of Employee Benefits
Common Voluntary Benefits
Complying with Retirement and Health Benefit Laws
Ensuring Mandatory Benefits
Keeping Current on Benefits and Related Laws
Ensuring Legal Wages
Ensuring Accurate Compensation
Controlling Labor Costs
