Fundamentals of Responsible Alcohol Service
Responsible alcohol service is an issue that touches your business, your customers and your community. That’s why the National Restaurant Association Educational Foundation (NRAEF) developed the ServSafe Alcohol Program to raise the bar in responsible alcohol service training and certification.
ServSafe Alcohol is today’s real-world training solution, with practical knowledge and best-in-class resources that help to prepare and protect every operation every day.
• This course may also be taken online.
Table of Contents
Chapter 1: Alcohol Law and Your Responsibility
Your Responsibility as a Seller or Server of Alcohol
The Role of the Liquor Authority
Laws Restricting Alcohol Service
Chapter 2: Recognizing and Preventing Intoxication
Alcohol and the Body
Assessing a Guest’s Level of Intoxication
Preventing Guests from Becoming Intoxicated
Chapter 3: Checking Identification
Acceptable Forms of Identification
Verifying Identification
When to Check IDs
The Proper Procedure for Checking IDs
Using ID Readers
Dealing with a Fake ID
Chapter 4: Handling Difficult Situations
Handling Intoxicated Guests
Handling Potentially Violent Situations
Handling Illegal Activities
Documenting Incidents
